Last updated: 19 October 2026

At G-Leathers, we aim to provide quality leather products and a smooth shopping experience. Please read our Refund and Returns Policy carefully before placing an order.

1. Return Eligibility

If you receive a damaged, defective or incorrect product, please contact us so we can review the issue and help resolve it.

For eligible return requests, the following conditions may apply:

  • The product must be unused and in its original condition.
  • Original packaging, tags and accessories should be included where applicable.
  • Proof of purchase or your order number must be provided.
  • The issue should be reported within the applicable return period.

Products that have been used, altered, damaged after delivery or returned without prior approval may not qualify for a return, subject to applicable consumer protection laws.

2. Return Period

Please contact us within 7 days of delivery to report a damaged, defective or incorrect product and request a return assessment.

Return requests are reviewed individually. Any applicable statutory rights remain unaffected by this policy.

3. Products Not Eligible for Return

Unless required by applicable law, returns may not be accepted for:

  • Products damaged through misuse, improper care or normal wear and tear.
  • Products that have been altered, personalised or customised at the customer’s request.
  • Products returned without their original accessories or packaging, where these are necessary for verification.
  • Products for which a return request is made outside the applicable return period, except where required by law.

If a product has a manufacturing defect or does not match the order, please contact us even if you are unsure whether it qualifies.

4. Damaged, Defective or Incorrect Products

Please inspect your order after delivery. If you receive a damaged, defective or incorrect item:

  1. Contact us within 7 days of delivery.
  2. Provide your order number and a brief description of the issue.
  3. Share clear photographs or a video showing the product and the reported issue.
  4. Wait for our team to review your request and provide return or resolution instructions.

Depending on the circumstances and applicable law, we may arrange a replacement, repair, refund or another appropriate resolution.

Please do not send a product back before receiving return instructions from our team.

5. Refund Policy

Once an approved return has been received and inspected, we will inform you whether the refund has been approved.

Approved refunds will generally be processed to the original payment method where possible. The time taken for the amount to appear in your account may depend on your bank or payment service provider.

If the original payment method cannot be used, we will contact you to discuss an appropriate alternative, subject to applicable law.

Shipping charges, cash-on-delivery charges or other fees, if any, will be handled in accordance with the circumstances of the return and applicable law.

6. Exchanges and Replacements

If you receive a damaged, defective or incorrect product, we will review your request and determine an appropriate resolution.

Exchanges or replacements are subject to product availability. If a suitable replacement is unavailable, we may offer a refund or another legally appropriate solution.

For requests involving a preference change, such as a different product or style, please contact us before returning the item. Such requests are subject to approval and the applicable return conditions.

7. Order Cancellation

If you wish to cancel an order, contact us as soon as possible with your order number.

Cancellation may be possible before the order is processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible, and the applicable return process may apply.

This does not limit any cancellation or other rights available to you under applicable law.

8. Return Shipping

For approved returns involving a damaged, defective or incorrect product, G-Leathers will advise you on the return shipping arrangements in accordance with the circumstances and applicable law.

For other approved returns, any return shipping costs will be communicated before the return is arranged.

Please pack the product securely to help prevent further damage during transit.

9. Refund Processing Time

After an approved return has been received and inspected, we will initiate the refund as soon as reasonably possible.

The time required for the refund to reflect in your account depends on the payment provider and your bank. If you have not received the refund after the timeframe communicated by our team, please contact us with your order details.

10. Corporate and Bulk Orders

Orders placed for corporate gifting, bulk purchases or customised products may have different cancellation, return and refund conditions. Please confirm the applicable terms with our team before placing such orders.

Any conditions will remain subject to applicable consumer protection laws.

11. Contact Us

For return requests, refund enquiries or assistance with an order, please contact:

G-Leathers

Phone: 09072206616

Email: info@g-leathers.com

Address: 28J6+FV, Bharathans Arcade, 2nd Floor, Edappally Near Metro Pillar: 377, Kochi, Kerala 682024, India.

Please include your order number when contacting us so we can assist you