Last updated: 19 October 2026

At G-Leathers, we aim to deliver your orders safely and as quickly as possible. This Shipping Policy explains how we process, dispatch and deliver orders placed through our website.

1. Shipping Locations

G-Leathers currently serves customers in India. Delivery availability depends on the serviceability of your PIN code and our logistics partners.

Please provide an accurate shipping address and active contact number when placing your order to help ensure successful delivery.

2. Shipping Charges

Our standard shipping charges for eligible domestic orders are:

  • Orders below ₹1,499: Shipping charge of ₹80.
  • Orders of ₹1,499 and above: Free standard shipping.

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase. Any special delivery charges or exceptions will be communicated where applicable.

3. Order Processing

Orders are generally processed after payment confirmation or order confirmation for eligible cash-on-delivery orders.

Processing times may vary depending on product availability, order volume, holidays and other operational circumstances. Orders are not necessarily dispatched on the same day they are placed.

If there is a significant delay or an issue affecting your order, we will make reasonable efforts to contact you using the details provided at checkout.

4. Estimated Delivery Time

Delivery times depend on your location, PIN code, courier availability and other logistics factors.

The estimated delivery timeframe, where available, will be communicated during checkout, through order updates or by our customer support team.

Delivery estimates are indicative and may be affected by weather conditions, public holidays, transport disruptions, remote locations or other circumstances beyond our reasonable control.

5. Order Tracking

Once your order has been dispatched, tracking information may be shared through SMS, email, WhatsApp or another available communication channel.

You can use the tracking details provided to check the latest shipment status. Tracking updates may take some time to appear after dispatch.

If you have not received tracking information or need help with your shipment, contact our customer support team with your order number.

6. Incorrect Address or Unsuccessful Delivery

Customers are responsible for providing accurate delivery details, including the recipient’s name, address, PIN code and contact number.

Delivery may be delayed or unsuccessful if the address is incomplete, the recipient is unavailable, or the courier cannot reach the delivery location.

If a shipment is returned to us because of an incorrect address, repeated unsuccessful delivery attempts or refusal to accept the parcel, please contact us to discuss the available options. Any additional shipping charges will be communicated where applicable and handled in accordance with applicable law.

7. Cash on Delivery (COD)

Cash on delivery is available only for eligible orders and serviceable locations. Availability may depend on the delivery PIN code, order value and other checkout conditions.

If COD is available for your order, the option will appear during checkout. Please ensure that the recipient is available and ready to pay the amount due when the parcel arrives.

We reserve the right to review or restrict COD availability where permitted by law and our checkout conditions.

8. Delayed, Lost or Damaged Shipments

If your order appears delayed, the tracking information shows an unusual status, or the parcel arrives damaged, please contact us as soon as possible.

Please provide your order number and relevant details. If the product or parcel is damaged, photographs of the packaging and product may help us assess the issue.

We will coordinate with our shipping partner where necessary and assist with the available resolution in accordance with our Refund and Returns Policy and applicable law.

9. Partial Deliveries and Product Availability

If an order cannot be fulfilled as placed because of stock availability or another operational issue, we will contact you to discuss the available options.

Any cancellation or refund arising from an unfulfilled order will be handled in accordance with our applicable policies and legal obligations.

10. Changes to Shipping Details

If you need to change your shipping address or contact number after placing an order, contact us as soon as possible.

Changes may not be possible once the order has been processed or handed over to the courier. We cannot guarantee that an address change will be accepted after dispatch.

11. Contact Us

For shipping questions, tracking assistance or delivery concerns, please contact:

G-Leathers

Phone: 09072206616

Email: info@g-leathers.com

Address: 28J6+FV, Bharathans Arcade, 2nd Floor, Edappally Near Metro Pillar: 377, Kochi, Kerala 682024, India.

Please include your order number when contacting us so our team can assist you efficiently.